Refund Policy

Last updated: October 21, 2026.

We want you to be happy with what you buy from Oak & Pantry. This policy explains how refunds work for our digital products, such as printables. It is part of our Terms of Use. Oak & Pantry is run by a small team based in Singapore (not a registered company), trading as Oak & Pantry. It serves readers in the United States.

The short version

If something is wrong with your purchase, tell us within 3 days from the date of purchase and we will make it right. Because digital products cannot be returned once you have downloaded them, we generally do not refund a change of mind.

When we will refund or fix an order

• You were charged but did not receive your download.
• The file is damaged, will not open or is missing pages.
• You received the wrong product, or the product is not as we described it.
• You bought the same product twice by mistake.
• You were charged the wrong amount.

Where we can, we will first try to fix the problem, for example by sending you a working copy. If that does not solve it, we will refund you.

How to ask for a refund

Write to us at hello@oakandpantry.com with:

• the email address you used at checkout;
• the name of the product, and your order confirmation if you have it;
• a short description of the problem.

We read every message personally and reply as soon as we can.

How refunds are paid

Refunds go back to the payment method you used at checkout. Payments are processed by Stripe. After we approve a refund, it usually takes about 5 to 10 business days to appear, depending on your bank or card provider. If it has not appeared after 10 business days, please check with your bank or card provider first, and then contact us. You can also read Stripe’s refund information.

Free printables

Our free printables are free, so there is nothing to refund. If you have trouble downloading one, please contact us and we will help.

Problems with a payment

If you see a charge you do not recognize, please contact us first. We can usually sort it out quickly, and it is faster than a bank dispute.

Your legal rights

This policy does not affect any rights you have under consumer protection law where you live.

Contact us

Questions about this policy? Write to us at hello@oakandpantry.com.